Help and manual
Here you will find answers to frequently asked questions and the full manual for PROREFER, PROMAIL and PROEVENT.
First steps
The most important questions for getting started with PROREFERIT.
Enter your email address and complete registration via the confirmation link.
Accept the invitation or partner request before referrals become visible.
Questions about PROREFER
How do I set the commission?
Under the commission offers you set the amount and the validity period.
From what amount can I settle?
From €20 outstanding, either of the two parties involved can start the settlement run.
Who issues the invoice?
You can upload your own invoice as a PDF. PROREFER helps with a sample invoice that includes a suggestion for the tax rate to apply in cross-border transactions.
Questions about PROMAIL
Language adaptation
If the language matches and exactly one email address is stored, PROMAIL selects the matching text version.
Attachments
If PROMAIL recognises the name of an uploaded PDF in the email text, it can attach the file automatically.
Mail server
Sending takes place via your own mail server using your SMTP configuration.
Templates
Multilingual email texts can be stored for different communication cases.
Questions about PROEVENT and security
How do I create an event?
Copy a sample event or an earlier event and adjust the date, description and display period.
How do I embed an event?
With an iframe embed, the event can be displayed on your own website or on partner sites.
Does PROEVENT handle payment?
No. Paid events are settled outside the program.
What happens if I forget my password?
With the forgotten-password function you receive an email to set a new password.
How long do I stay logged in?
After more than an hour of inactivity, the connection is closed for security reasons.